New Espresso Machines and Grinders to be used for Domestic applications come with an 12 months parts warranty ,If your coffee machine or other products needs warranty services, please contact us at or call at +86 17751656066 to make arrangements for inspection and repair.

Before we issue a return authorization for warranty service we will require you to submit a warranty form on the Warranty & Returns section of our website. This includes providing the serial number of your coffee machine and proof of purchase to establish date of sale. If you cannot provide proof of purchase, your 12 months warranty period will run from the date of our first sale of the coffee machine in our records.

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Best customer service

Our team is here to support you, whether you need help building a consistent coffee program across multiple locations or choosing a machine to suit your unique business and needs. contact us directly at:

Fast and easy replacement of parts

Our machines are built to last. But, should you need assistance, our certified partners and service providers are ready to deliver prompt and comprehensive service for any replacements you need.


With our Technical Service, you can be completely confident all our machines and technology are performing at their best. It’s part of our Fully Managed Service. This service is also available if you manage your own machines.

Customer Support

If you have questions about one of our products or need help with using it, contact us for fast, expert, one-to-one support. call at +86 17751656066 or mail to :